30bet Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 30bet ("30bet," "we," "us," or "our") collects, uses, stores, and discloses personal information about individuals ("you" or "Player") who access or use the 30bet website and associated services (the "Platform").

30bet is committed to protecting the privacy and personal data of all Filipino players in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

By registering an account, accessing the Platform, or otherwise providing your personal information to 30bet, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the 30bet Platform immediately.

2 Data We Collect

30bet collects personal data in the following categories:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine National ID, passport, driver's licence, SSS/GSIS number).
• Contact Data: Email address, Philippine mobile number, and residential address (including city, province, and postal code).
• Financial Data: GCash account number, PayMaya account details, BPI/BDO/Metrobank account information, transaction history, deposit and withdrawal records.
• Account Data: Username, encrypted password, account preferences, gaming history, bonus usage, and responsible gaming settings.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and session duration.
• Usage Data: Pages visited, games played, bet amounts, session frequency, and feature interactions within the Platform.
• Communications Data: Records of your correspondence with 30bet customer support, including live chat transcripts and email exchanges.
• Verification Data: Copies of identity documents submitted during KYC (Know Your Customer) verification, selfie photographs, and proof of address documents.

30bet does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive data is collected (e.g., government ID numbers), it is processed under strict security controls.

3 How We Use Your Data

30bet uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your 30bet account, including processing deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers.
• Identity Verification: To verify your identity and age (21+) in compliance with PAGCOR regulations and anti-money laundering (AML) requirements.
• Service Delivery: To provide access to 30bet games, sports betting markets, live casino tables, bingo rooms, and all other Platform features.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our Filipino-speaking support team.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform.
• Responsible Gaming: To monitor gaming patterns and enforce responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion where applicable.
• Legal Compliance: To comply with applicable Philippine laws, PAGCOR regulatory requirements, NPC directives, and court orders.
• Platform Improvement: To analyse usage patterns and improve the 30bet user experience, game selection, and payment processes.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided explicit consent and subject to your right to opt out at any time.

4 Legal Basis for Processing

30bet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and 30bet (i.e., to provide the gaming services you have registered for).
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing conditions, and NPC directives.
• Legitimate Interests: Processing is necessary for 30bet's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent, which you may withdraw at any time.

5 Data Sharing

30bet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, and Metrobank, solely to process your deposits and withdrawals.
• KYC & Identity Verification Providers: Third-party identity verification services used to confirm your identity and age in compliance with PAGCOR requirements.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies where disclosure is required by law.
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict data processing agreements.
• Customer Support Platforms: Live chat and ticketing system providers used to manage player support interactions.
• Analytics Providers: Platform analytics tools used to understand aggregate usage patterns and improve the 30bet experience. These providers do not receive individually identifiable data.

All third-party service providers engaged by 30bet are contractually required to process your personal data only for the specified purpose, to maintain appropriate security standards, and to comply with the Data Privacy Act of 2012.

6 Data Retention

30bet retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required under Philippine AML regulations.
• KYC Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing Consent Records: Retained for as long as you remain subscribed to marketing communications, plus three (3) years thereafter as evidence of consent.

Upon expiry of the applicable retention period, 30bet will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

7 Cookies & Tracking Technologies

30bet uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use our services.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your 30bet account. These cannot be disabled.
• Preference Cookies: Remember your language settings, display preferences, and responsible gaming configurations.
• Analytics Cookies: Help us understand how players navigate the Platform so we can improve performance and game discovery. Data collected is aggregated and anonymised.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 30bet Platform. 30bet does not use cookies to track your activity on unrelated third-party websites.

8 Data Security

30bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and 30bet servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive data, including passwords and financial information, is stored in encrypted form using strong cryptographic algorithms. Passwords are hashed and salted and are never stored in plain text.
• Two-Factor Authentication (2FA): 30bet offers 2FA for account login to provide an additional layer of security beyond your password.
• Access Controls: Access to personal data within 30bet is restricted on a strict need-to-know basis. All staff with access to personal data undergo regular data privacy training.
• Regular Security Audits: 30bet conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident Response: In the event of a personal data breach, 30bet will notify affected players and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by NPC regulations.

While 30bet takes all reasonable steps to protect your data, no electronic transmission or storage system is completely immune to risk. You are also responsible for maintaining the security of your 30bet login credentials.

9 Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 30bet:

• Right to Be Informed: The right to know what personal data 30bet collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data 30bet holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to 30bet's legal and regulatory retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 12. We will respond to all verified requests within fifteen (15) business days.

10 Children's Privacy

The 30bet Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. 30bet does not knowingly collect personal data from individuals under the age of 21.

If 30bet becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data, and report the matter to the relevant authorities where required. If you believe a minor has registered on the Platform, please contact our support team immediately.

11 Changes to This Policy

30bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, we will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the 30bet Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically.

12 Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the 30bet Data Protection Officer (DPO):

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 on the 30bet Platform

Note: Email addresses above are displayed as plain text for informational purposes only and are not clickable links.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by 30bet.